Shipping policy
Shipping Policy
Last Updated: May 27, 2026
Thank you for shopping with us. We are committed to providing you with a smooth and reliable shipping experience. Please review our shipping policy below for important information regarding order processing, shipping times, tracking, and delivery.
Order Processing Time
- Orders are typically processed within 1–5 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or holidays.
- During high-demand periods, processing times may be slightly delayed.
Shipping Times
Because we work with global suppliers and fulfillment partners, estimated delivery times may vary depending on your location.
Estimated Delivery Times
- United States: 7–20 business days
- Canada: 10–25 business days
- International: 10–30 business days
Please note that these are estimated shipping times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Occasionally, we may offer free shipping promotions.
Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow a few days for tracking updates to appear in the carrier’s system.
Delayed or Lost Packages
We are not responsible for shipping delays caused by:
- Customs clearance
- Weather conditions
- Carrier delays
- Incorrect shipping addresses provided by the customer
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is entered, please contact us as soon as possible. We cannot guarantee changes once an order has been processed.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist with a resolution.
Contact Us
If you have any questions about this Shipping Policy, please contact us at:
Email: sarahhorizonmarkets@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM